Privacy Policy

managemycounter ("we", "us") provides GST billing, inventory, and staff-management software for Indian retail and wholesale shops, delivered through our web dashboard (app.managemycounter.com) and our mobile apps — managemycounter (for owners, managers, and billing staff) and managemycounter Agent (for field/delivery staff). This policy explains what data we collect, why, and how you can control it.

Account & business information: name, email, phone number, password (stored hashed, never in plain text), role, and — for the business owner — company name, GSTIN, address, and bank/UPI details used to generate invoices.

Business records you create: invoices, purchases, products, stock levels, customer/supplier (party) records, and ledger entries. This data belongs to your business; we process it to provide the service.

Location data: the main managemycounter app uses your device's location, while the app is open, to verify checkout details. The managemycounter Agent app — used by field/delivery staff — additionally collects location in the background, including when the app is closed, to track delivery progress, coordinate field operations, and verify attendance check-ins. Background location is only requested from field-agent accounts and only while a company enables field tracking for that role.

Camera: used only when you choose to scan a product barcode or photograph a document/receipt (e.g. for an expense claim). We don't access the camera in the background.

Bluetooth: used to discover and connect to thermal receipt printers you pair with the app. We don't use Bluetooth for any other purpose.

Device & usage data: a push-notification token (to deliver alerts like low-stock or payment reminders) and standard technical data (app version, device type, crash logs) used to keep the service reliable.

To provide the core service — billing, inventory, GST-compliant reporting, staff attendance/payroll, and field-team coordination. To send transactional notifications (OTPs, password resets, invoice copies, low-stock and payment alerts). To provide customer support. To maintain the security of your account, including detecting fraudulent logins.

We do not sell your data, and we do not use your business or customer data to serve third-party advertising.

We share data only with service providers who help us run the platform, under contracts that limit their use of it to that purpose: our database and application hosting providers, our transactional email provider (for OTPs, receipts, and notifications), and — if your company uses e-invoicing/e-way bill features — the government GST/e-invoice systems those features are required to interact with.

We may disclose data if required by law, or to protect the rights, property, or safety of managemycounter, our users, or the public.

We retain your account data for as long as your account is active. Financial records such as invoices are retained for the period required under Indian tax law (GST records must generally be retained for a minimum statutory period), even after an account deletion request, unless deletion is legally permitted sooner.

You can review and correct most of your account and business data directly from the app or web dashboard. To request deletion of your personal account or your company's data, use the in-app "Delete My Account" option (Settings) or our web deletion request form — no login required. We process deletion requests within 30 days, subject to the statutory retention noted above.

Passwords are hashed, not stored in plain text. Data in transit is encrypted (HTTPS/TLS). Access to your company's data is scoped by role and outlet, so staff only see what their role requires.

managemycounter is a business tool intended for shop owners and their staff. It is not directed at, and we do not knowingly collect data from, children under 18.

We may update this policy as the product evolves. Material changes will be reflected here with an updated "Last updated" date.

Questions about this policy or your data? Email us at hello@managemycounter.comand we'll respond within 4 hours.